Refund policy

Return & Refund Policy

.mobile-table { width: 100%; max-width: 800px; margin: 0 auto; border-collapse: collapse; } .mobile-table td { width: 50%; padding: 10px; vertical-align: top; } @media (max-width: 768px) { .mobile-table td { display: block; width: 100%; text-align: left; } }  
2 Days return policy (Damaged or Defective Items)
Original Condition + unworn, unused, unwashed
Voucher as shop credit - No Refund
Support team 27/4		 Pay on Order Items can be exchanged
In-Store & Upon Delivery: No Exchamge or Returns
A small gift for Store Pickup's (When Available)
Return pickup service available


1. Eligibility for Exchange & Return
Kenya, East Africa and Rest of the World (International)

  • You may return or exchange an item within 2 days of delivery.
  • Items must be in their original condition, unworn, and with all tags attached.
  • Items must not have been washed.
  • Items must meet hygiene standards and not have sweat, dirt or stains.
  • Items must be accompanied by the Styles by Alimma invoice(s) and the return email.
  • No returns for in-store collection - fitting room available.

2. Return Process
Kenya

  • To initiate a return, please contact our customer support team on +254 (0) 7 400 700 63 or via email: support@alimmas.com. We send you a Return email
  • Pack your item(s) securely, including all original packaging, the invoice(s) and the return email, and drop it off at our store or call for a pickup service.
  • Please note that NO RETURNS will be ACCEPTED without the return email where our the Customer Support Team have initiated and cinfirmed the return.

East Africa and Rest of the World (International)

  • To initiate a return, please contact our customer support team on +254 (0) 7 400 700 63 or via email: support@alimmas.com
  • Pack your item(s) securely, including all original packaging, the invoice(s) and the return email, and send it to Styles By Alimma at the provided return address.

3. Return Shipping Costs
Nairobi

  • You MUST call our customer support team to initiate a return and drop the item(s) at our store or call us for a pickup service (at your own expense)

Outside Nairobi

  • Customers are responsible for return shipping costs.

East Africa and Rest of the World (International)

  • Customers are responsible for return shipping costs.

4. Refund Option
Kenya, East Africa and Rest of the World (International)

  • We will credit the refund as Vachour you can use in our Shop for an ulimitade time.

5. Refund Process
Kenya

  • Refunds will be processed within 2 business days upon receiving the returned item(s).

East Africa and Rest of the World (International)

  • Refunds will be processed within 2 business days upon receiving the returned item.

6. Items not eligible for Return
Kenya, East Africa and Rest of the World (International)

  • Items in the following categories are not eligible for return: Underwear.

7. Contact Us
For any questions or concerns about our Returns and Exchanges Policy, please contact our customer support team

Call/WhatsApp: +254 (0) 7 400 700 63 / (0) 7 182 918 66
Via email: support@alimmas.com