No, the return is not free of charge.

You bear the costs of the return.

However if it is our fault, in these cases (see our returns policy) we will of course bear the costs of the return for you

Dear customer,

First of all, there are certainly justified reasons for a return. And if it is our fault, in these cases (see our cancellation policy and the returns policy) we will of course bear the costs of the return for you.

We also regret if our delivery gives rise to a justified complaint and will endeavour to rectify any inconvenience caused as quickly as possible.

Apart from the justified reasons, we take a critical view of returns

WELL THAT'S WHY:

The big companies are leading the way and we also keep getting the below kind of feedback: User and some Cleints will say:

"Why do I have to pay for my own return shipping, that's not in keeping with the times these days!" or "200 KES shipping costs are just too much! Then I won't order anything in your Shop"

But is free shipping & returns really modern and up-to-date?

If you think about what happens behind a normal order in an online shop, you might come to the conclusion that this service FREE RETURN offer is rather outdated.


After all, so much happens when an order is placed: goods are moved from A to B, the order is packed with various packaging materials, CO2 is emitted to transport your order from A to B and, last but not least, people who work on site also have to get from their homes to their workplaces (further CO2 emissions).

So does free shipping/return shipping really do our environment any good? Shouldn't we be prioritising completely different things by now?

FREE SHIPPING & FREE RETURN SHIPPING tell us:

"If I don't like it, I'll just send it back!"

"I only need the stickers for now, I'll order the rest bit by bit, it's free!"

And so we order (without giving it much thought) goods that we might not actually like, or we place lots of small orders instead of thinking in advance about what we really need!

We think so: Everyone should think about it in the checkout and make a conscious decision as to whether they want to spend the shipping costs on their favourite products. For orders over €70, we will cover the shipping costs for you within Germany. Thank you for reading our statement, understanding it and, contrary to general opinion, not having a problem with shipping costs.

Yes!

You have a 2-days Return right.

If you are not satisfied with our products, you can return them.
Of course you can take the item(s) out of the packaging first. However, if you do not like the prodct(s), please take care not to remove any labels or other delivery information.

If you then want to return the item(s), the Products MUST be Unsoiled/i.e. not worn, you must leave the Item(s) in its original packaging. We can no longer sell any time(s) if it(they) is(are) dirty or unpacked in a bad way.

The following products cannot be returned:

Products delivered more than 2 days ago

Products that have been used, not in their original condition, products with signs of use and/or if stickers/labels have been removed

Basically, we hope you will not have any reason to complain at all.

It is our constant endeavour to deliver quality products in top condition without exception.

Should you nevertheless have reason to complain, please contact us, e.g. by e-mail or telephone. Please visit our contact page.

We benefit from your feedback and can quickly eliminate possible sources of error.

Product packaging:

Please pack the product(s) well. The return label must show our address clearly legible

Shipping or return shipping:

The parcel(s) can be returned via any shipping company.

However for the Nairobi area, we recommend using one of our partners (Motorbikers). We have agreed good rates with our partners, which you can also use.

Please remember that you have to pay the return shipping costs yourself.

The Package(s)can also be collected by us at your expense.

Please call us or send us an e-mail.

Billing:

Once we have received the parcels intact and the products in good condition, the money will be refunded within 2 days.

You will receive a confirmation by e-mail

The return address is:
 
Styles By Alimma Shop in Nairobi
Digital Shopping Mall
2nd Floor - Shop F18
Moi Avenue Opposite MKU Towers
Moi, Nairobi, Kenya

You have 2 days from receipt of the goods to register the return.

We will confirm and send you if needed a return label by email. After receiving our return label, you have 2 days to return the product(s).

You can cancel your order within 24 hours of placing it.

Please send us an E-Mail to and witrh the Following Information

Content of the E-Mail:

- Your Name

- The Order (you received per E-Mail from us)

- Your Tel-Nr

- The Name of the Product(s)

- Reason for the Cancellation

Unfortunately, we cannot cancel an order that is already in transit.-

As soon as possible, but no later than 2 days after we receive the return.
The money will then be refunded to the payment method used for the order.