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Frequently asked Questions
We actually deliver to Kenya, Uganda and Tanzania
Below are our shipping costs
Pick up from our Store in Nairobi:
FREE
CBD Delivery
Same Day
Ksh 100
Home delivery (Pick up Mtaani: Nairobi environs:
Same Day
Ksh 150
Delivery via Bus (Kitengela, Thika, Kikuyu)
1-2 Business days
Ksh 200
Same Day Delivery
(Kilimani, Buruburu, Kileleshwa, Garden City, Riverside, South B & C, Langata, Runda, Kahawa Sukari, Karen, Ruaka, Ruiru)
Ksh 300
Zone 1 Delivery
(Kilimani, Kileleshwa, Buruburu, Garden city, Allsops, Riverside, Strathmore, Pangani South B, South C Roysambu)
1-2 Business days
Ksh 300
Zone 2 Delivery
(Donholm, Umoja, Runda, Thindigua, Langata, Kinoo, Kahawa Sukari, Embakasi)
1-2 Business days
Ksh 400
Zone 3 Delivery
(Ruaka, Garellia, Karen, Maziwa, Syokimau, Saika, Ruiru, Membley)
1-2 Business days
Ksh 500
Zone 4 Delivey
(Kikuyu, Kenyatta road, Utawala, Kitigiti etc)
1-2 Business days
Ksh 600
Zone 5 Delivery
(Juja, Ngong,Rongai etc)
1-2 Business days
Ksh 700
Zone 6 Delivery
(Kitengela,Athiriver,Ruai etc)
1-2 Business days
Ksh 800
Other Cities Around Nairobi
(Kamulu,Thika, Limuru)
1-2 Business days
Ksh 1,200
International
10-21 Business days
Varies by country (contact the customer support team +254 (0) 7 400 700 63)
You bear the costs of the return.
However if it is our fault, in these cases (see our returns policy) we will of course bear the costs of the return for you
Dear customer,
First of all, there are certainly justified reasons for a return. And if it is our fault, in these cases (see our cancellation policy and the returns policy) we will of course bear the costs of the return for you.
We also regret if our delivery gives rise to a justified complaint and will endeavour to rectify any inconvenience caused as quickly as possible.
Apart from the justified reasons, we take a critical view of returns
WELL THAT'S WHY:
The big companies are leading the way and we also keep getting the below kind of feedback: User and some Cleints will say:
"Why do I have to pay for my own return shipping, that's not in keeping with the times these days!" or "200 KES shipping costs are just too much! Then I won't order anything in your Shop"
But is free shipping & returns really modern and up-to-date?
If you think about what happens behind a normal order in an online shop, you might come to the conclusion that this service FREE RETURN offer is rather outdated.
After all, so much happens when an order is placed: goods are moved from A to B, the order is packed with various packaging materials, CO2 is emitted to transport your order from A to B and, last but not least, people who work on site also have to get from their homes to their workplaces (further CO2 emissions).
So does free shipping/return shipping really do our environment any good? Shouldn't we be prioritising completely different things by now?
FREE SHIPPING & FREE RETURN SHIPPING tell us:
- "If I don't like it, I'll just send it back!"
- "I only need the stickers for now, I'll order the rest bit by bit, it's free!"
And so we order (without giving it much thought) goods that we might not actually like, or we place lots of small orders instead of thinking in advance about what we really need!
We think so: Everyone should think about it in the checkout and make a conscious decision as to whether they want to spend the shipping costs on their favourite products. For orders over €70, we will cover the shipping costs for you within Germany. Thank you for reading our statement, understanding it and, contrary to general opinion, not having a problem with shipping costs.
You have a 2-days Return right.
If you are not satisfied with our products, you can return them.
Of course you can take the item(s) out of the packaging first. However, if you do not like the prodct(s), please take care not to remove any labels or other delivery information.
If you then want to return the item(s), the Products MUST be Unsoiled/i.e. not worn, you must leave the Item(s) in its original packaging. We can no longer sell any time(s) if it(they) is(are) dirty or unpacked in a bad way.
The following products cannot be returned:
- Products delivered more than 2 days ago
- Products that have been used, not in their original condition, products with signs of use and/or if stickers/labels have been removed
Please pack the product(s) well. The return label must show our address clearly legible
Shipping or return shipping:
The parcel(s) can be returned via any shipping company.
However for the Nairobi area, we recommend using one of our partners (Motorbikers). We have agreed good rates with our partners, which you can also use.
Please remember that you have to pay the return shipping costs yourself.
The Package(s)can also be collected by us at your expense.
Please call us or send us an e-mail.
Billing:
Once we have received the parcels intact and the products in good condition, the money will be refunded within 2 days.
You will receive a confirmation by e-mail
We will confirm and send you if needed a return label by email.
After receiving our return label, you have 2 days to return the product(s).
We will credit the refund as Vachour you can use in our Shop for an ulimitade time.
Support Questions
You can reach us in various ways:
Hotline:
☎ TEL: +254 (0) 7 400 700 63
WhatsApp: +254 (0) 7 400 700 63
By e-mail:
Email contact:
support@alimmas.com
Visit us at our Nairobi Store:
Styles By Alimma Store
Digital Shopping Mall
2nd Floor - Shop F18
Moi Avenue Opposite MKU Towers
Moi, Nairobi
Kenya
Opening Hours:
MON - SAT: 8:30 - 19:30
Don't hesitate to contact us! Our customer service team is at your disposal to answer all your questions.
Order Process - Question
Buying Online is part of normal life these days
And of course you have to be careful because there are so many fake shops. There are even agencies and so-called "trsuted shop" seals that are supposed to give you the feeling of security.
At Styles By Alimma we are convinced that we don't need any of these "trsuted seals" for our shop.
Why?
Because:
- We have founded a company Styles By Alimma that runs alimmas.com, our online Shop.
- Styles By Alimma is a revgistered and accessible company in Kenya.
-
We have a physical Store in Nairobi at
Digital Shopping Mall
2nd Floor - Shop F18
Moi Avenue Opposite MKU Towers
Moi, Nairobi
Kenya - For you as Customer the best security is to pay on Delivery, right?
In Nairobi and Suberbs, you can order online, pickup and pay in our physical store in Nairobi. - You talk to us directly and you decide which way to use:
✓ Via Phone at: 254 7 400 700 63
✓ Via WhatsApp: 254 7 400 700 63
✓ Join our Social Media Community
After you have placed your order, you will automatically receive a confirmation email with the details of order.
This message will contain all the information about your order, such as the item, billing and delivery address and payment method.
We will then process, pack and dispatch your order.
It is possible to make subsequent changes within the first 24 hours after placing an order.
Unfortunately, we cannot change orders after they have been finalised (i.e. after they have been dispatched).
If you need to make changes, please contact our customer service as soon as possible so that we can check whether a change is still possible.
Of course it is important to know when you can expect your order.
Normally, almost all of our products are in stock and will be dispatched immediately.
You will be informed for each product when it is dispatched.
We deliver
Within Nairobi: 1-3 Business days
Ouside of Nairobi: 2-5 Business days
East Africa (Outside Kenya): 5-14 Business days
International: 10-21 Business days
Payment options - Question
We offer various payment methods so that you can always find the method that suits you best.
Is your desired payment method not listed? Please contact us here
You can pay with:
-
Pay Cash on Delivery:
- Order Online, Pickup and Pay in our physical store in Nairobi.
- Pay on Delivery at Home/your defined adress (even if special T&C apply) - MPESA Payment
- Credit card: You can pay by credit card. We accept: VISA and Mastercard
- PayPal: You can also pay with PayPal
Is your desired payment method not listed? Please contact us here
Please refer to our Payment Policy for more Informations & DEtails
If you have problems with the payment, please contact us and give us as much information about your order as possible.
We will then try to solve the problem
Shipping and delivery - Question
We actually deliver to:
- Kenya
- Uganda
- Tanzania
Below are our shipping costs
Pick up from our Store in Nairobi:
FREE
CBD Delivery
Same Day
Ksh 100
Home delivery (Pick up Mtaani: Nairobi environs:
Same Day
Ksh 150
Delivery via Bus (Kitengela, Thika, Kikuyu)
1-2 Business days
Ksh 200
Same Day Delivery
(Kilimani, Buruburu, Kileleshwa, Garden City, Riverside, South B & C, Langata, Runda, Kahawa Sukari, Karen, Ruaka, Ruiru)
Ksh 300
Zone 1 Delivery
(Kilimani, Kileleshwa, Buruburu, Garden city, Allsops, Riverside, Strathmore, Pangani South B, South C Roysambu)
1-2 Business days
Ksh 300
Zone 2 Delivery
(Donholm, Umoja, Runda, Thindigua, Langata, Kinoo, Kahawa Sukari, Embakasi)
1-2 Business days
Ksh 400
Zone 3 Delivery
(Ruaka, Garellia, Karen, Maziwa, Syokimau, Saika, Ruiru, Membley)
1-2 Business days
Ksh 500
Zone 4 Delivey
(Kikuyu, Kenyatta road, Utawala, Kitigiti etc)
1-2 Business days
Ksh 600
Zone 5 Delivery
(Juja, Ngong,Rongai etc)
1-2 Business days
Ksh 700
Zone 6 Delivery
(Kitengela,Athiriver,Ruai etc)
1-2 Business days
Ksh 800
Other Cities Around Nairobi
(Kamulu,Thika, Limuru)
1-2 Business days
Ksh 1,200
International
10-21 Business days
Varies by country (contact the customer support team +254 (0) 7 400 700 63)
The following factors have an influence on the delivery time:
- When was the order placed?
- Which country is the delivery to?
- What was ordered?
We dispatch your order from our Nairobi Store/Warehouse.
The average dispatch time is:
Within Nairobi: 1-3 Business days
Ouside of Nairobi: 2-5 Business days
East Africa (Outside Kenya): 5-14 Business days
International: 10-21 Business days
- Mororbikers: Used generally in Nairobi and Suburbs
- Buses
-
Pick up at our Nairobi Store:
We do have a physical Store in Nairobi where you can shop directly or order Online and pickupthere.
Styles By Alimma Shop in Nairobi
Digital Shopping Mall
2nd Floor - Shop F18
Moi Avenue Opposite MKU Towers
Moi, Nairobi, KenyaTel: +254 7 400 700 63
E-Mail: support@alimmas.com
Contact us:
Tel: +254 (0) 7 400 700 63
E-Mail: support@alimmas.com
We know that the fast-moving logistics business often does not allow for this and we therefore also accept later reports.
If product(s) is(are) damaged, you should report this to us within 2 days of delivery of the Order.
In this case, send us an e-mail with your order number and photos of the damaged product(s)
Our E-Mail: supporto@alimmas.com
so please understand that changes are no longer possible after the Produicts / your Order has been dispatched.
However, please contact us and we will check whether we can still make a change.
Contact us:
Tel: +254 (0) 7 400 700 63
E-Mail: support@alimmas.com
You bear the costs of the return.
However if it is our fault, in these cases (see our returns policy) we will of course bear the costs of the return for you
Returns and RefundsIs - Question
You bear the costs of the return.
However if it is our fault, in these cases (see our returns policy) we will of course bear the costs of the return for you
Dear customer,
First of all, there are certainly justified reasons for a return. And if it is our fault, in these cases (see our cancellation policy and the returns policy) we will of course bear the costs of the return for you.
We also regret if our delivery gives rise to a justified complaint and will endeavour to rectify any inconvenience caused as quickly as possible.
Apart from the justified reasons, we take a critical view of returns
WELL THAT'S WHY:
The big companies are leading the way and we also keep getting the below kind of feedback: User and some Cleints will say:
"Why do I have to pay for my own return shipping, that's not in keeping with the times these days!" or "200 KES shipping costs are just too much! Then I won't order anything in your Shop"
But is free shipping & returns really modern and up-to-date?
If you think about what happens behind a normal order in an online shop, you might come to the conclusion that this service FREE RETURN offer is rather outdated.
After all, so much happens when an order is placed: goods are moved from A to B, the order is packed with various packaging materials, CO2 is emitted to transport your order from A to B and, last but not least, people who work on site also have to get from their homes to their workplaces (further CO2 emissions).
So does free shipping/return shipping really do our environment any good? Shouldn't we be prioritising completely different things by now?
FREE SHIPPING & FREE RETURN SHIPPING tell us:
- "If I don't like it, I'll just send it back!"
- "I only need the stickers for now, I'll order the rest bit by bit, it's free!"
And so we order (without giving it much thought) goods that we might not actually like, or we place lots of small orders instead of thinking in advance about what we really need!
We think so: Everyone should think about it in the checkout and make a conscious decision as to whether they want to spend the shipping costs on their favourite products. For orders over €70, we will cover the shipping costs for you within Germany. Thank you for reading our statement, understanding it and, contrary to general opinion, not having a problem with shipping costs.
You have a 2-days Return right.
If you are not satisfied with our products, you can return them.
Of course you can take the item(s) out of the packaging first. However, if you do not like the prodct(s), please take care not to remove any labels or other delivery information.
If you then want to return the item(s), the Products MUST be Unsoiled/i.e. not worn, you must leave the Item(s) in its original packaging. We can no longer sell any time(s) if it(they) is(are) dirty or unpacked in a bad way.
The following products cannot be returned:
- Products delivered more than 2 days ago
- Products that have been used, not in their original condition, products with signs of use and/or if stickers/labels have been removed
It is our constant endeavour to deliver quality products in top condition without exception.
Should you nevertheless have reason to complain, please contact us, e.g. by e-mail or telephone: Please visit our contact page.
We benefit from your feedback and can quickly eliminate possible sources of error.
Please pack the product(s) well. The return label must show our address clearly legible
Shipping or return shipping:
The parcel(s) can be returned via any shipping company.
However for the Nairobi area, we recommend using one of our partners (Motorbikers). We have agreed good rates with our partners, which you can also use.
Please remember that you have to pay the return shipping costs yourself.
The Package(s)can also be collected by us at your expense.
Please call us or send us an e-mail.
Billing:
Once we have received the parcels intact and the products in good condition, the money will be refunded within 2 days.
You will receive a confirmation by e-mail
Styles By Alimma Shop in Nairobi
Digital Shopping Mall
2nd Floor - Shop F18
Moi Avenue Opposite MKU Towers
Moi, Nairobi, Kenya
We will confirm and send you if needed a return label by email.
After receiving our return label, you have 2 days to return the product(s).
Please send us an E-Mail to and witrh the Following Information
Content of the E-Mail:- Your Name
- The Order (you received per E-Mail from us)
- Your Tel-Nr
- The Name of the Product(s)
- Reason for the Cancellation Unfortunately, we cannot cancel an order that is already in transit.
We will credit the refund as Vachour you can use in our Shop for an ulimitade time.
FREE DELIVERY
For all orders +10.000 KES - Nairobi county
HELP CENTER
SATISFIED OR REFUNDED
